Customer Support Update
Due to planned staff leave, our Customer Support team will be operating with reduced capacity between Friday 3rd July and Saturday 11th July.
During this period:
- Orders will continue to be processed and despatched as normal.
- Our telephone lines will be unavailable.
- Please contact us by email, and allow up to 72 hours for a response.
- Many common questions can also be answered by visiting our Delivery Information and Frequently Asked Questions pages.
Normal Customer Support service will resume from Monday 13th July.
We apologise for any inconvenience and thank you for your patience and understanding.
The Chestnut Mill Customer Support Team
Changed your mind about the product?
If any item does not meet your expectations you may return it within 30 days of receipt. Please contact us by e-mail info@chestnutmill.co.uk before returning any item. This is to ensure you are sending it to the correct address with the appropriate returns information included. We can then ensure any refund or action is taken as swiftly as possible following receipt of the item.
Items must be returned unused, undamaged and in their original packaging. We do not provide free returns for unwanted goods.
Faulty Item?
If your item is faulty please get in touch by emailing info@chestnutmill.co.uk .
Chestnut Mill will cover the cost of return for damaged and faulty products.
How to return your items
Please include a copy of your despatch confirmation e-mail in the package to be returned.
Your statutory rights are not affected.
If returning using your own courier / delivery service, please obtain proof of return from the carrier. We will not be held responsible for any goods that are lost or damaged in transit.
If you need any help or further information please contact us at