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Economy UK Delivery From £5.99 - Express UK Delivery From £7.99 (Terms & Weight / Postcode Exclusions Apply)
UK Delivery From £5.99 (T&Cs Apply)

FAQs

CHRISTMAS OPENING TIMES AND DESPATCH DATES

Office (9am - 5pm)

Closed:  23rd December to 28th December

Open: 29th - 31st

Closed: 1st - 3rd Jan

Open: 4th Jan onwards

 

Warehouse Despatch Dates

Last Date before Christmas: 23rd Dec

No Despatch: 24th December to 28th Dec

Parcels Despatched*: 29th - 31st Dec

No Despatch: 1st - 3rd Jan

Parcels Despatched*: 4th Jan onwards

*Due to high order numbers and limited staff some parcels may not be despatched on these dates, we will however endeavour to get all order despatched ASAP.

Couriers are expected to deliver on all weekdays excluding Bank Holidays.

 

How long does delivery take?

If your order is placed before 11am then we will despatch it the same day.  The delivery will then be either 1-2 or 3-5 working days after that day (depending on which service you select).  No orders are despatched over the weekend.

Examples

Order placed at any point over the weekend (From Friday 11:01am, Saturday any time, or Sunday any time)

  • Order despatched on Monday
  • 1-2 working days after that is Tuesday or Wednesday
  • 3-5 working days after that is Thursday, Friday, or the following Monday.

Order placed Monday 10am. 

  • Order despatched that same day.
  • 1-2 working days after that is Tuesday or Wednesday
  • 3-5 working days after that is Thursday, Friday, or the following Monday.

Order Placed Monday 1pm

  • Order despatched next day (Tuesday).
  • 1-2 working days after that is Wednesday or Thursday
  • 3-5 working days after that is Friday, or the following Monday & Tuesday

Bank Holidays would be treated as a Sunday, with no despatches until the next working day

Please see our Delivery page for further information.

How much is delivery?

We offer both an Standard 3-5 Working Day and Express 1-2 Working Day delivery service.

For most deliveries to Mainland UK (excludes Highlands, Islands, & Northern Island) of non bulky or heavy items such as feed or bedding there is a single delivery cost of:

Standard 3-5 Working Days = £4.99 

Express 1-2 Working Days = £7.99

However some orders will require additional postage, please see our Delivery page for further information.

I need my order delivered on a Saturday, is this possible

Unfortunately this isn't currently available as a service from us. 

The item I want is out of stock, when will it be back?

We usually have estimated delivery dates for incoming products, please contact us for specific product information.

Can I amend my order?

Absolutely, provided we have not already despatched it. Please contact us and one of the team will be happy to help.

What payment methods do you accept?

We accept Visa, MasterCard, Maestro, American Express, Shop Pay, Google Pay, Apple Pay, and PayPal.  More information can be found on our Payment Methods page.

How do I return an item?

Please see our Returns page for detailed information on this.

My product is faulty, what can I do?

Please contact the team at your earliest convenience to discuss a resolution.

How long will my refund take?

Whilst the majority of refunds will be processed within 48 hours, It can take up to 14 working days for items to be checked and and refunds processed.