Important Customer Update - COVID-19
Possible Despatch Delay
Due to the recent re-introduction of tighter restrictions we are having to operate with reduced capacity operationally. We are working very hard to ensure you receive your items as quickly as possible. However please be aware that due to the current COVID-19 situation, we may on occasion be delayed in despatching your order.
Possible Courier Delays
The couriers may also encounter unexpected delays and your order may take longer to be delivered than usual. Whilst many of our parcels are continuing to arrive within the advertised time frame, the current situation is very fluid and unexpected surges in demand may cause some delays.
If you need your delivery as quickly as possible, it would still need to be sent on an "Express Service" as whatever delays happen, these will still arrive more quickly then the "Standard Delivery", however we will not be able to refund you for either of these if the delivery happens to be later than the usual 1-2 or 3-5 workings days as we will still be charged this by the courier and we are doing our absolute upmost to get the delivery to you as quickly as possible.
Chasing a Delivery
During this difficult time we would kindly request your patience and understanding regarding any delays that may occur. You will receive a tracking number (see exclusions further down this page) once your order has been despatched. Unless in the unlikely event there is a significant delay in your delivery or you are unable to track your order (courier scan updates may take several days to appear) please can we ask that you monitor via the tracking information to see when your parcel will be delivered rather than contact us via phone or e-mail. This will free up our time in order to ensure all orders are processed and despatched as quickly as possible.
All our couriers are offering contactless deliveries to ensure you receive your items as quickly and safely as possible. We would like to thank all our customers for their continued patience and understanding during this difficult time.
For the majority of products (excluding sheds / wooden garden buildings and furniture) we offer both an Economy 3-5 Working Day and Express 1-2 Working Day delivery service. The costs of these are based on the total weight of the order (some bulky items may be counted as a heavy item)
For most deliveries to Mainland UK (excludes Highlands, Islands, & Northern Island) deliveries under 25kg cost:
Economy 3-5 Working Days = £4.99
Express 1-2 Working Days = £7.99
Orders over 25kg
For these orders we offer the same delivery services for added cost based on total order weight:
Highlands, Islands, & Northern Ireland
For some postcodes we charge an additional delivery fee. These details are below. This will not be calculated at the point of checkout and you will be contacted after the order has been placed for additional payment. Alternatively please contact us for a quote prior to purchase. These postcodes are also not covered by our Free UK Delivery Service.
- Isle of Man
Isle of Wight
Isle of Scilly
Channel Islands & Scottish Highlands and Islands
These deliveries can take and additional 72 hours and incur an additional charge on top of the delivery charges detailed above. These additional Charges are:
£7.50 - PO30-41
£10 - AB31-38, AB41-45, AB51-56, FK19-21, IV, KW1-14, PA20-38, PA63-75, PH1, PH5-10, PH15-26, PH30-40, PH49-50
£15 - BT, IM, TR
£25 - HS, IV55-56, KA27-28, KW15-17, PA41-49, Pa60-62, PA76-78, PH41-44, ZE
£45 - GY, JE
Carrier Services & Order Tracking
FedEx / DPD - For the majority of orders under 100kg
We use FedEx as our main courier and our parcels are sent out on a tracked service. This is a Signature Mandatory service. If you are happy for the items to be left safe without a signature, please leave instructions in the comments box when placing your order.
Once your order has been despatched you will receive an email from us containing details of your order and tracking number. Your parcel can then be tracked on the courier's website www.fedex.com
Royal Mail - For all Gloves.
The gloves are sent via Royal Mail 1st class post and have no tracking.
For all orders OVER 100kg
We use Pallet line to deliver our heavier orders via pallet, orders between 100kg and 150kg may fall into this category, anything over 150kg definitely will. It is important that there is someone available to take the delivery as these must be signed for. A failed delivery will also incur an additional delivery charge of the same value as the original delivery. This is simply because we get charged this too.
Please ensure a phone number is provided that the driver can use to get hold of you and ensure the delivery address has some one present during the delivery time period.
Pallet Orders do not get a tracking number, once your order has been despatched you will receive an email from us containing details of your order and order number. If you would like an up to date ETA for the pallet delivery please reply to this e-mail requesting it.
Sheds & Wooden Garden Buildings
These are all despatched directly by the manufacturer. It is important to note that the lead times noted on each product's details page are approximate only and may vary depending on pressures and demands placed upon the manufacturer. The manufacturer will be in touch directly to arrange an exact delivery date for them to deliver your order on their own fleet of delivery vehicles. This means there will not be any tracking numbers or information, but if there are any problems or questions we can contact the manufacturer to confirm exactly what is happening with the delivery. You can contact us by:
phone: 01256 578011
Most products are available from stock** and are despatched direct to your door (unless stated otherwise).
Provided we receive your order before 11am, we will despatch it the same day
Please note this delivery service does not include Saturdays, Sundays or Bank Holidays. Any orders placed on an ‘Express’ service over the weekend or on a Bank Holiday will be despatched the following working day e.g. If you order on a Saturday it will be despatched on Monday for delivery on Tuesday/ Wednesday.
**Some uncommon special order items can take 5-10 working days (sheds can take even longer as noted in each products details and above). This should be noted on the item description page
Can I have my order delivered to a different address?
Yes! When you place your order, you will be asked for a billing address and a delivery address. The billing address must be the address where your payment card is registered, the delivery address can be anywhere you wish within the UK.
Delivery Outside the UK
Unfortunately we are not yet able to offer this service as standard. However if this is something that interests you please do get in touch to request a personalised quote.
I’ve missed my delivery – what happens now?
If this was the first delivery attempt then the courier will automatically attempt delivery the following working day. You should receive a "We Missed You" card with details of when the next attempt will take place and how to re-arrange. The couriers will attempt to deliver your order three times before returning it to us so please ensure somebody is available to sign for your parcel at the specified delivery address.
If a parcel is returned to us due to nobody being at the delivery address to sign for the parcel and we haven’t been able to get in touch with you then we will assume you no longer require the item(s) and will issue a refund LESS your delivery charge. If the item(s) are returned and you still require them, this will incur an addtional delivery charge – we will contact you to take this payment before re-sending any goods.
Pallet (over 150kg)
If a pallet delivery fails then in order to get the delivery re-attempted a further delivery charge will need to be paid. This is because we incur the same additional delivery charge. If, at this point, you want to cancel the order it will be returned back to us and refund issued, minus the original delivery charge and a £30 re-stocking charge.